Due to the fact that we offer custom designed products
which includes lumber that will have been cut for your playset
and will also include labor we do not offer any returns or refunds.
As custom playset builders we allow each customer the opportunity to be involved with the design of their set and the ability to make changes during construction. Because we offer this freedom to every customer and along with weather delays it is sometimes difficult to predict exact installation dates. Each customer will have this opportunity so that they are assured their playset is exactly what they wanted. For these reasons we do not offer refunds due to unexpected delays for installation.
Cancellations prior to building will receive credit towards a future build.
If you have a problem with your playset please contact us and let us know.
Defective accessories will carry their original manufacturers warranty.